Quality Policy

Assuring quality is the central point of the FLAVEX philosophy.

Long term business relationships show the confidence our customers have in FLAVEX products and their quality. FLAVEX intends to acquire and convince customers. For this reason, the topmost goal is to make out and fulfil the needs and expectations of customers, to ensure and enhance the existing quality and to make no concessions regarding the safety and conformity of products.

The optimal added value for the customer means ongoing efforts regarding the improvement of quality and a fair cost-performance ratio. This can be achieved through sustainable and efficient way of working.

The detailed documentation of all production steps as well as the comprehensive analytical characterisation of finished products which includes specifying of valuable marker substances and monitoring of potential contaminants is key point to assure quality and feature of FLAVEX products. This does not only meet customer requirements but creates also confidence in consistent and authentic extract quality.

Quality means for FLAVEX also the best possible choice of raw material, which is characterized by a permanent screening and long term relationship with suppliers. Quality is also a modern manufacturing technology according to the state of the art as well as processes supported by databases and tailor-made software.

A further and main component of quality is the dedication and motivation of employees. Due to regular training, they identify and understand critical matters and carry out adequate corrective actions in their working field.

Last but not least an effective knowledge management, which means acquiring, structuring and sharing of know how and information, is a fundamental key to achieving added value and quality.

FLAVEX is in addition committed to carry out all procedures and processes in a responsible manner. This refers to the safety and concerns of the staff as well as to environmental aspects.

Quality is the sum of numerous factors and a warranty for a successful future.

Version May 2010