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Quality Policy

 

Assuring quality is the central point of the FLAVEX philosophy.

Long-term business relationships show the confidence our customers have in FLAVEX products and their quality. FLAVEX intends to acquire and convince customers. For this reason, the topmost goal is to make out the needs and expectations of customers, to ensure and constantly improve the existing quality, to make no concessions regarding the safety and conformity of products and to offer added value with fair cost-performance ratio. Therefore, the QM-system has the task of identifying, assessing and controlling the best opportunities and risks that influence the conformity of the products or customer requirements.

The detailed documentation of all production steps as well as the comprehensive analytical characterisation of finished products, which includes specifying of valuable marker substances and monitoring of potential contaminants, is key point to assure quality and a feature of FLAVEX products. This does not only meet customer requirements but creates also confidence in consistent and authentic extract quality.

Quality means for FLAVEX the best possible choice of raw material, which is characterised by permanent screening and long-term relationship with suppliers, which are urged to observe a certain CSR principles and follow the FLAVEX Code of Conduct. Quality is also based on modern manufacturing technology according to the state of the art as well as processes supported by databases and tailor-made software.

An essential aspect for ensuring product quality and cost-performance ratio are permanent efforts in research and development. This creates expertise, which can positively influence a complete group of products or general methods of the value added chain. Innovation and continuous improvement are therefore important factors for market success and the ability to compete.

A further and main component of quality is the dedication and motivation of employees. Due to regular training, they identify and understand critical matters and carry out adequate corrective actions in their working field. In addition, an effective knowledge management, which means acquiring, structuring and sharing of expertise and information, is a fundamental feature for achieving added value and quality.

FLAVEX is committed to carry out all procedures and processes in a responsible manner. This refers to the safety and to concerns of the staff as well as to environmental aspects. To ensure the production of safe and hygienic products, a certified HACCP system is implemented at all stages of production.

Quality is the sum of numerous factors and a warranty for a successful future.

FLAVEX Naturextrakte GmbH
Management Board

Version June 2014